Transforming business performance through asset maintenance and management
Chief Operating Officer Comau Latam
How companies of all sizes, all over the world, can boost long-term productivity through strategic asset management.
Tell us something about your career in Comau.
I graduated in Electrical Engineering and began my career working with the maintenance and operation of energy distribution systems. In addition, I was involved in managing and implementing maintenance engineering technological tools, both here in Brazil and abroad. In 2002 I began working at Comau as commercial director of the Service business unit in Mercosul, successfully expanding company operations in the market by acquiring new clients outside of our traditional automotive market. In 2007 I also became commercial director for the Body Assembly, Powertrain and Robotics units. Within one year I went on to take charge of all these BUs’ operations in the region. By 2010, I headed up Comau Latin America´s Industrial Operations and Comau Mexico, as country manager, until 2012.
Two years later, in 2014, I returned to Comau Brazil as Service director - Brazil, now responsible for all operations of the business unit, including Commercial, Engineering and Operational areas. As of January 2016, I become Coo for all Latin America, and now face the challenge of enhancing and developing all our business units across the continent.
What are the future challenges that Service has to face?
This industry is in constant evolution, continually changing. Therefore, we need to consolidate our position as one of the principal providers of specialized services in maintenance and asset management: this will require not only knowledge and mastery of the best practices so as to increase both the productivity and efficiency of our clients, but also having the flexibility to rapidly adapt to changes in the market and to the challenges presented by each and every one of our clients.
Recently ISO 55001 was released. This standard brings together the requirements necessary for an effective and integrated asset management system. Fully aware of the shifts and opportunities presented by the market, Comau can now apply its experience acquired over the past decades to managing the assets of a wide array of companies spread over various sectors. We can offer our clients a partnership that is both solid and highly specialized to meet the requirements and conditions necessary for obtaining certification.
ISO 55001 represents the future of maintenance and asset management and its best practices will serve as a reference for companies in all markets. As a result, our ongoing drive to perfect our management techniques will prove fundamental in insuring our commitment to industrial development.
Our strategy envisages seeking out business that will provide greater added value for our clients, by employing our experience accumulated over the years as a tool to generate benefits - measureable benefits - for all companies that we serve.
How do you support your Customers?
Our partnership proposal to clients comes down to providing efficiency, productivity and services with added value.
Using a diversified structure, our performance is based on partnerships focused on seeking solutions for key processes within the companies across all areas of operation. By providing solutions customized to each environment, we have succeeded in building solid, long term relationships with our clients. We have developed a profound knowledge of their needs and adapted our processes and provided solutions so as to add even greater value to our clients’ respective businesses.
All of this has been achieved by means of a team of professionals possessing the highest degree of specialization, and who constitute a network of more than 3,000 staff working with the most diverse industrial processes, ranging over the automobile, steel, petrochemical, food, mining, pulp and paper industries, among others.
Where are you present?
In Latin America, we are currently present in more than 15 states and provinces of Brazil, Argentina and Mexico, with approximately 70 current contracts with companies representing a significant portion of the GDP of these countries. Our head office for Latin America is located in the State of Sao Paulo, from where we coordinate all operations on the continent.
To provide support and monitor all operations effectively, we have developed an up-to-date, solidly structured management methodology, with directorships and regional management divided according to country and internal regional divisions (state or province), enabling us to respond quickly and in a way that is more personalized, providing companies with on the spot service, all the while maintaining the same high standards in terms of quality and response.
What are the most common requests for Service assistance?
Our services to the market range from industrial asset maintenance, their support areas, including building and utility maintenance, right through to project development and providing consultancy services on how to obtain optimum performance for production line equipment, constantly engaged in a drive to enhance both productivity and efficiency of assets.
The needs of individual companies are quite diverse, but they always share one common aspect; they want to increase the productivity of their business. This involves delivering more efficient processes, and results in reduced costs, increased availability and better cycle time, together with strategic and intelligent performance, and the identification of improvements that truly impact a Customer’s business, such as reducing losses throughout all processes.
What distinguishes you from your competitors?
We are a company that provides technological solutions in maintenance services and asset management to our clients and this clearly puts us ahead of our competition.
With a solid foundation based on a know-how acquired over decades of developing high performance automated and robotic industrial production systems, we bring to the marketplace leading edge standards in terms of technology and the knowledge of how to add value to a company´s business, over a wide array of industrial sectors.
The productivity of our clients depends on the efficiency of their machines and the strategic management of their assets, and this we know. We are therefore continually investing in aligning our processes with the most modern available, and in managing key competencies to insure meeting and exceeding these objectives, always aiming at reducing our clients’ losses by striving for more effective production costs
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